Privacy Policy

Citrus Digital respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

Personal information we hold which is identifiable as being about you.

Citrus Digital will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

Citrus Digital may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Citrus Digital uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for over 100,000 businesses, providing a safe and secure means of collecting payments via the Internet. When you provide your payment information, we transmit it via an encrypted connection to Stripe.

Stripe uses and processes your payment information in accordance with their Privacy Policy. All online credit card transactions performed on this site using the Stripe gateway are secured payments. Payments are fully automated with an immediate response.

The security of your personal information is important to us. When you enter sensitive information on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we use a secure payment gateway (Stripe). We do not hold or store these details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at hello@citrusdigital.com.au.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@citrusdigital.com.au

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Citrus Digital uses personally identifiable information for essential communications, such as emails, accounts information, and support/ticketing service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at hello@citrusdigital.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Citrus Digital may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Citrus Digital does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

If you have any complaints or queries about our privacy practices, please feel free to send details of your complaints to:
Studio E 117A Murray Street, Tanunda, South Australia, 5352.
E: hello@citrusdigital.com.au

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

Privacy Policy updated 2 February 2020.